Terms and Conditions

Effective Date: 1st Jan 2025
Last Updated: 10th Jan 2025

Welcome to auron’s website. By accessing or using our website and services, you confirm that you have read, understood, and agreed to comply with and be legally bound by the following Terms and Conditions (“Terms”). These Terms apply to all users, visitors, and customers of auron, governing both the use of our website and the provision of our solar installation and related services.

If you do not agree to these Terms, you must discontinue use of our website and services immediately. These Terms represent a legally enforceable agreement between you and auron.

1. Definitions

1.1 auron

Refers to auron, including our employees, officers, agents, contractors, affiliates, subsidiaries, and other associated entities.

1.2 Website

Refers to auron’s official website, accessible at auron.energy, including all associated pages, features, and digital content.

1.3 Services

Refers to all services offered by auron, including but not limited to solar energy consultations, design, installation, post-installation maintenance, and any ancillary offerings.

1.4 User

Refers to any individual, business entity, or organisation accessing auron’s website or engaging its services.

1.5 Content

Includes all material available on auron’s website, such as text, images, graphics, videos, documents, software, trademarks, and other intellectual property owned or licensed by auron.

1.6 Agreement

Refers to these Terms and any supplementary agreements, policies, or contractual documents specific to services provided by auron.

2. Website
use

2.1 Access

auron’s website is provided for informational purposes and to facilitate access to our services.
By accessing the website, you confirm that you are at least 18 years of age or have obtained parental or guardian consent if under 18.
Access may be restricted or terminated at auron’s discretion for violations of these Terms.

2.2 Prohibited Use

You agree not to:

Reproduce, modify, or distribute website content without prior written authorisation from auron.
Use the website to engage in unlawful, harmful, fraudulent, or defamatory activities.
Introduce malicious software, viruses, or any technology intended to disrupt website functionality.
Misrepresent your identity, affiliation, or purpose in using the website.
Harvest or extract data from the website for unauthorised purposes, including commercial gain.

2.3 Intellectual Property Rights

All intellectual property on the website, including but not limited to text, images, trademarks, and software, is owned or licensed by auron.
Unauthorised use, reproduction, or exploitation of any intellectual property is strictly prohibited and may result in legal action.

2.4 Liability for Website Use

auron does not guarantee uninterrupted or error free access to the website.
We are not responsible for inaccuracies, outdated information, or reliance on content displayed on the website.

3. Our
Services

3.1 Solar Consultation

Consultations are based on the information provided by the user. Users are responsible for ensuring that all details submitted are accurate and up to date.
auron makes no guarantees regarding the feasibility of proposals or regulatory approvals unless explicitly stated in writing.

3.2 Solar Installation

auron provides customised solar energy installation services as outlined in the individual service agreement.
Timelines and project milestones are subject to external factors, including weather conditions, third-party delays, and supply chain disruptions.
Users must grant auron and its authorised personnel access to the installation site and ensure that conditions are suitable for the agreed scope of work.

3.3 Post-Installation Maintenance

Maintenance services are subject to the terms outlined in your service agreement.
Additional costs may apply for services outside the warranty or maintenance plan, including repairs caused by third-party interference.

4. Booking
and payments

4.1 Quotations and Estimates

auron provides written quotations valid for 30 days unless otherwise specified.
Quotations may be adjusted if site conditions, regulations, or requirements change prior to or during service delivery.

4.2 Payment Terms

Payment schedules, including deposits, installments, and final payments, are outlined in individual service agreements.
Delayed payments may incur interest charges, and auron reserves the right to suspend or terminate services for overdue accounts.

4.3 Cancellations

Cancellation requests must be submitted in writing and are subject to fees based on the progress of work completed at the time of cancellation.
Specific cancellation terms are detailed in each service agreement.

4.4 Refunds

Refunds will be processed in accordance with the terms of the service agreement.
Deposits may be non-refundable if work has already commenced.

5. Limitation
of Liability

5.1 Website Use

auron is not liable for:

Loss or damage caused by errors, interruptions, or security breaches related to website use.
Inaccuracies or omissions in website content.

5.2 Services

auron’s liability for service related issues is limited to the total amount paid under the applicable service agreement. auron is not liable for:

Delays or non-performance due to force majeure events, such as natural disasters, government actions, or third-party failures.
Indirect or consequential losses, including loss of business, revenue, or data.

6. Policy and
Data Protection

auron adheres to GDPR and all applicable data protection laws. Personal data collected via the website or services will be processed in accordance with our Privacy Policy.

7. Warranties
and Guarantees

7.1 Solar Installation Warranty

auron offers warranties for installed systems as specified in individual agreements. Coverage includes system components, workmanship, and performance metrics within warranty terms.

7.2 Warranty Exclusions

Warranty claims may be void if unauthorised modifications, misuse, or external damage compromise the system.

8. Environmental, Social, and Governance (ESG) Compliance

auron integrates ESG principles into it’s operations, committing to sustainable energy practices, workplace equity, and ethical governance. Users acknowledge these efforts and agree to engage in good faith with auron’s ESG initiatives.

9. Termination of Access
or Services

auron reserves the right to terminate your access to the website or services for violations of these Terms. Termination does not absolve users of obligations incurred prior to termination, including payment.

10. Dispute
Resolution

10.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

10.2 Dispute Process

Disputes must first be addressed through mediation.
If mediation fails, disputes will be resolved through arbitration or legal proceedings in the jurisdiction of England and Wales.

11. Updates to Terms
and Conditions

auron reserves the right to amend these Terms periodically. Updates will be published on the website, and continued use of auron’s services constitutes acceptance of the revised Terms.

For enquiries or further clarification, please contact:

Email compliance@auron.energy

Thank you for choosing auron. By accessing our website and engaging with our services, you are contributing to a sustainable future through renewable energy.